1. INTRODUCTION

The following Terms and Conditions apply to all Adamus visitors and customers – a registered trademark, managed and operated by Destilaria Levira Lda. – and to all commercial transactions carried out through our digital platforms.

This document sets forth the conditions associated with the use of this website https://www.adamusgin.com/, applying to individuals and legal entities, as well as to any transactions carried out.

By accepting these Terms and Conditions, you declare that you have read, understood, and fully agree with their content. We therefore advise that you carefully read these general terms and conditions before using our website.

By using this website, the User/Customer is aware that they must comply with all terms and conditions and with our privacy policy. If you do not agree with any of our policies, you should not use this website.

These terms and conditions aim to define the general conditions of sale applicable to contracts entered into through our website, from the order processing stage to the various services provided, including payment methods and delivery conditions.

We emphasize that, whenever justified, these terms and conditions may be unilaterally amended. Therefore, we recommend careful and periodic reading.

If you have any questions regarding these terms and conditions or our privacy policy, the User/Customer may contact us through the following means:

• Email: info@adamusgin.com

• Postal Mail: Rua de cima - Levira, 3780-174 São Lourenço do Bairro. NIPC: 506150283.

• Phone: 231 596 314

 

2. DOMAIN OWNERSHIP:

This website is the property of Destilaria Levira Lda., a private limited company, with registered office at Rua de Cima, Levira 3780-174, São Lourenço do Bairro, registered with the Land/Commercial Registry Office of Anadia under the single corporate registration number no. 506 150 283, and with share capital of €250,000.00.

Adamus is a nationally registered trademark, managed and operated by Destilaria Levira Lda.

 

3. PROCESSING OF PERSONAL DATA:

The data provided by you, as a User/Customer, will be processed in accordance with what is established in our Privacy Policy.

If you wish, you may read it in full on our page under “Privacy and Cookies”.

If you make purchases through our website, you will need to provide certain data.

If you do not provide all the required information, we will not be able to process your order.

By providing your data, you consent that all information provided is true and corresponds to reality.

Under these terms, by accessing our website you agree to:

• Provide your personal data and correct addresses, enabling proper order processing;
• Refrain from disclosing or disseminating any abusive, misleading, defamatory, obscene, xenophobic, or discriminatory messages or information, or that in any way violate the right to privacy or the intellectual or industrial property of third parties, as well as any information that may be harmful to third parties or to the domain owner.

The User/Customer is responsible for the accuracy of the facts communicated and undertakes to immediately update any changes in their Customer Area, or alternatively to communicate such changes through the Customer Support service provided.

 

4. USE OF THE WEBSITE:

Registration on the Adamus website is only permitted to users who are legally capable of entering into contracts and who act solely in their own name and on their own behalf.

Any activity or participation by users under the age of 18 is considered illegal and will not be tolerated by us.

Access to and use of the features of our website, directly or through an intermediary, is prohibited for all minors and for adults under legal guardianship whose imposed measures prevent the conclusion of such transactions.

In particular, to access, visit, and transact on our website, you must be of the legal minimum age for alcohol consumption in your country of residence.

It is prohibited and illegal to purchase alcoholic beverages if you do not meet the legal minimum age requirement for consumption in your country.

When accessing our website, the User/Customer must confirm that they are above the legal minimum age for alcohol consumption in their country.

If this is not the case, the User/Customer must immediately leave this page.

The User/Customer is solely responsible for their statements and for their truthfulness or falsity.

If the User/Customer is a legal entity, they declare to be its representative, with the authority to perform the act.

When using our platform and placing orders, the User/Customer undertakes to comply with these terms and conditions, namely:

• Not to use the website for purposes other than obtaining information about products and their sales conditions and/or purchasing them;
• To accurately, fully, and truthfully complete all electronic forms related to user registration, order placement, and any others made available on the website;
• To keep and not disclose to third parties their user code and access password;
• Not to use the website or any platform or form made available through it to disseminate illegal, unlawful, or content offensive to general principles of law, ethics, and public order;
• To refrain from using the website to place legally invalid inquiries or orders;
• To refrain from disclosing or disseminating abusive, misleading, defamatory, obscene, xenophobic, or discriminatory messages or information, or that violate the right to privacy or the intellectual or industrial property of third parties;
• To fully comply with all website usage conditions, as well as transactions and contracts entered into through it.

To place product orders through the Adamus website, the User/Customer must register as a user by completing the relevant online form, or alternatively provide an email address and personal and payment data for shipping and billing purposes, expressly consenting to the processing of such data.

The User/Customer is solely responsible for the accuracy of the data provided for registration and/or purchase purposes and may not hold us liable for any errors or inaccuracies.

The User/Customer is responsible for keeping their user registration data up to date at all times, including address details.

If the User believes at any time that the confidentiality of their data has been compromised, they must immediately notify us via info@adamusgin.com.

We cannot be held responsible for delays in processing any order or for its loss due to errors or insufficient data provided by the User/Customer.

After registering, the User/Customer may place orders using the “shopping cart” and following all steps, including payment.

We cannot be held responsible, nor do we assume responsibility, for transactions carried out with the User’s account, whether or not recognized by the User.

We consider the user session valid from the moment login is performed with the correct username and password. From that moment on, we cannot be held responsible for unauthorized or improper use of personal data.

If any user account activity is observed that may be considered fraudulent or inconsistent with these Terms and Conditions, or if consumption patterns or systematic repetitions are identified that may indicate irregular or illegitimate behavior, we reserve the right to investigate such activities and report the findings to the competent authorities, with whom we will cooperate and whose guidance we will follow.

 

5. PRICES, PRODUCT FEATURES AND AVAILABILITY

If the information presented on the website does not correspond to the characteristics of the product, the User/Customer shall have the right to terminate the online purchase and sale contract, under the applicable legal terms and without prejudice to the conditions set forth below.

The User/Customer expressly accepts and declares that they are aware of the product specifications at the time of placing the order and agrees to them.

In the event of erroneous information on the Adamus website regarding product specifications that could reasonably have been identified by the User/Customer at the time of the order, such information shall not be enforceable against us under any circumstances.

The photographs presented on the website are for illustrative purposes only. Therefore, we recommend that you consult the product details for more accurate information regarding the characteristics of the items you intend to purchase.

Please note that if the displayed product is not available for delivery but may be produced to order, it may not be exactly identical to the photograph shown.

Product prices and specifications are subject to change without prior notice. Despite our utmost care in keeping all information up to date, some products may contain incorrect pricing. Therefore, prices will always be verified during order processing. Should such a situation occur, the customer will be informed at the time of order processing. In such cases, the customer:

• Will be refunded the difference if the advertised price is higher than the actual sale price;
• May choose to cancel the order or, if informed of the actual price and still interested, pay the difference if the actual price is higher than the advertised price.

We are not obliged, under any circumstances, to supply any product at a lower price (even after order confirmation or dispatch) if the pricing error is obvious and unequivocal and could reasonably have been recognized by the User/Customer as an incorrect price.

Stock availability indications, as well as delivery timeframes, are merely indicative.

We shall not be held liable for any discontinuation in the production or sale of the products listed on the website.

If, due to stock unavailability or delays in processing or shipping the products ordered by the Customer, it is impossible to fulfill the order within the indicated delivery timeframe plus five business days, we will contact the Customer, who may choose to maintain the order and accept the newly indicated delivery date or cancel it, in which case the amount already paid will be refunded.

Pursuant to Decree-Law No. 7/2004 of January 7, as amended, regarding electronic commerce, we reserve the right to unilaterally cancel the order whenever a programming error, computer malfunction, or distortion of the contractual offer upon receipt occurs, and the error affects an essential element of the contract.

Unless otherwise stated or in the event of a typographical error, the indicated product price is the retail price (including VAT at the applicable legal rate). The price of any purchase made through the website is valid for the day on which the order is placed and paid.

The advertised prices do not include shipping costs, which will be indicated to the User/Customer prior to order validation.

Shipping costs are included in the price at the time of order finalization.

All data recorded by us constitutes proof of the set of transactions carried out between the Seller and the final Consumer. We will archive the electronic document formalizing the contract and keep it accessible upon request.

 

6. DISCOUNTS

We may carry out/apply sales campaigns with price reductions, namely promotional sales or clearance sales.

Any discounts or more favorable sales conditions granted are personal and non-transferable, have no cash value, and may not be sold, offered, donated, assigned, exchanged, replaced, returned, or redeemed for cash.

If a product/service is purchased under a sales modality with a price reduction, it shall be considered, for all purposes, including termination, price reduction, or potential refund, as having that reduced price as its actual price/market value.

Unless otherwise stated on the website, when promotional or discount codes are applied, only one code may be used per transaction.

Unless otherwise stated on the website, promotional or discount codes may not be used in conjunction with any other promotion or price-reduction sale.

We cannot be held responsible for the inability to use a promotional or discount code within its validity period due to any failure of the network, hardware, or software.

We reserve the right, in compliance with applicable legislation, to modify or cancel any price-reduction sale or discount at any time, particularly in the event of unforeseen circumstances.

 

7. PLACING ORDERS

To place an order online:

• You are advised to register or log in to access your Customer Area.
• Browse the pages of the online store and find the product(s) you wish to purchase.
• Add the selected products to the Shopping Cart by clicking the “Add to cart” button.
• Once you have selected all the products you wish to purchase, navigate to the Shopping Cart page via the icon and finalize your order by clicking “Checkout”.
• Alternatively, you may complete your purchase without registering by providing, at Checkout, all personal, payment, and shipping details required to dispatch the order.
• Proceed with payment through the electronic platform/payment method made available.
• You will receive an email confirming the availability of the selected product(s) and the order, as well as confirmation of the expected delivery timeframe and the respective shipping method.

 

8. PAYMENT AND PAYMENT METHODS

You may make payments using the following methods:

• Credit or Debit Cards:
  The Customer may make payment using a debit or credit card. The use of this payment method requires, at least at the time of purchase, the entry of the 16-digit card number, the three-digit CCV security code, the card’s expiration date, and the cardholder’s name, which must correspond to the name of the account holder or a family member within the same household.
• MBWAY:
  The Customer may pay for their order using the MB WAY payment system. To do so, at Checkout, the Customer must select this payment method and enter the mobile phone number associated with the application, access the app, and follow the purchase confirmation steps indicated. As stated in the application, payment must be completed within five minutes, failing which the order will be canceled. For more information, please consult: MB WAY App Terms and Conditions – older versions.
• PayPal:
  If you choose this payment method, the order amount will be charged at the end of the ordering process. For more information or to create an account, please visit: https://paypal.com/pt
• Multibanco:
  The Customer may pay for their order using a Multibanco reference that will be generated when the “Multibanco” payment method is selected. The reference remains active from the moment it is generated until payment is confirmed by the Customer. The IFTHENPAY platform is responsible for generating Multibanco payment references.

Orders become effective only after payment has been made using one of the payment methods available for online purchases on the website. At no time will your banking details enter the Adamus information system.

For electronic payments made via credit or debit cards, as well as MBWAY, a payment platform provided by Stripe, Inc. is used, ensuring service quality and the highest security standards. You may consult this partner’s Privacy Policy here: Stripe Privacy Policy.

You may also make payments through PayPal, a payment platform provided by PayPal (Europe) S.à r.l. et Cie, S.C.A., which ensures service quality and the highest security standards. You may consult this partner’s Privacy Policy here: https://www.paypal.com/myaccount/privacy/privacyhub

We do not accept any payment methods other than those listed above.

 

9. ONLINE STORE SECURITY

The Adamus online store uses the most up-to-date and robust security technologies available for encryption platforms.

All payment information you provide will be encrypted from the initial moment of your transaction until the order is processed, with the aim of ensuring the security of the transactions carried out.

Despite using highly advanced encryption software, any payment transmitted over the Internet or via email carries certain risks, particularly when the Customer does not take the necessary precautions or fails to adopt appropriate responsible conduct.

We cannot be held liable for any damage resulting from the use of electronic means of communication, namely damages arising from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties, or computer programs used for communications or virus transmissions.

 

10. SHIPPING AND DELIVERY

Where?

The items presented on our website are available for delivery anywhere in the world.

However, the ability to ship an order may be limited by the existence and availability of international transport services to the destination in question.

We shall not be held liable for the impossibility of shipping or delivering an order resulting from the absence of postal delivery services to the destination, and we reserve the right to cancel the order prior to shipment. In such cases, the amount paid by the Customer will be refunded. The User/Customer expressly agrees that, in such cases, they are not entitled to any other compensation.

Customer details must be fully and correctly completed. Incorrect or incomplete information may result in the order not being shipped or may prevent successful shipment and delivery, for which we cannot be held liable.

Any changes made to the Customer’s account after an order has been placed will not be taken into account for that order, but only for future orders.

We shall not be liable for delivery failure resulting from missing, incomplete, or incorrect information provided by the Customer/User.

At checkout, in the “Notes” field, the User/Customer should indicate reference points that facilitate identification of the delivery location for transport and delivery purposes. In the absence of such information, we shall not be held liable for any delivery failure or error resulting from insufficient identification of the delivery location, with all associated costs and losses borne by the User/Customer.

The presence of someone to receive the order is essential. We shall not be responsible for, nor bear any costs related to, delivery failure resulting from non-compliance with this obligation.

For greater convenience, you may request that your order be delivered to an alternative address of your choice. Please ensure that you provide the complete address, as well as a contact name (if different) and a mobile phone number to facilitate prompt delivery.

If no one is present at the specified address to receive the order within the defined delivery window and delivery cannot be completed, we shall not be held liable for loss of the order or for any costs associated with reshipment or potential damage.

In addition:

1. Orders for Portugal and Spain

Orders destined for Portugal and Spain will be delivered to the address provided by the Customer/User within the previously defined delivery window.

If delivery cannot be completed on the first attempt, a second attempt will be made. If both attempts fail, the order will be returned to the sender.

2. European Union Countries, Switzerland, and Australia

Orders destined for European Union countries, Switzerland, and Australia will be delivered to the address provided by the Customer/User within the previously defined delivery window.

• When the Recipient is a Legal Entity
  When the recipient is a legal entity, three delivery attempts will be made, after which the order will be returned to the sender.
• When the Recipient is a Natural Person
  When the recipient is a natural person, only one delivery attempt will be made.
  If delivery fails, the order will be placed at an access point near the Customer/User for a period of 6 days, after which the order will be returned to the sender.
  The Customer/User will receive an email or phone message from the carrier or from us indicating the pickup location.
  If the order is not collected within the allotted period, the delivery of the product will be deemed definitively impossible, with no right to any refund or compensation.

3. United Kingdom and United States of America (USA)

Orders destined for the United Kingdom and the USA will be delivered to the address provided by the Customer/User within the previously defined delivery window.

If delivery cannot be completed on the first attempt, a second attempt will be made.

If both attempts fail, the order will be returned to the sender.

General

The carrier may attempt to contact the Customer/User using the phone number provided in the purchase order to arrange an alternative delivery date or time, so we recommend remaining attentive.

If “Hand Delivery” to the User/Customer or to someone present at the specified address is not possible, and where permitted by local regulations, a “Doorstep Delivery” may be carried out, whereby the order is left at the entrance of the address provided, provided it is deemed safe and sheltered. In such cases, delivery attempts do not apply. We shall not be responsible for any loss, misplacement, or damage after confirmed delivery.

In any circumstance where the product is delivered outside the specified delivery time window, we shall not be responsible for its quality, characteristics, condition, or presentation.

When?

We will only ship any order after confirming the corresponding payment.

After payment and order confirmation, we will ship the order within 1 to 3 business days, counted from the day following completion of the order (receipt of payment), except during holiday periods or in exceptional circumstances.

To deliver products to our Customers, we use third-party carriers. As such, delays beyond our control may occur.

1. Orders for delivery in Portugal

For shipments to Portugal (mainland and islands), shipping is free for orders over €100.00 (one hundred euros).

Standard shipping, with estimated delivery within 2 to 4 business days after shipment, costs €5.00 (five euros).

Express shipping, with estimated delivery within 1 to 2 business days after shipment, costs €7.50 (seven euros and fifty cents).

2. Orders for delivery within the European Union

Standard shipping to other European Union countries costs €10.00 (ten euros), with estimated delivery within 4 to 6 business days after shipment.

Express shipping to other European Union countries costs €50.00 (fifty euros), with estimated delivery within 1 to 2 business days after shipment.

3. Orders for the United Kingdom

For the United Kingdom, shipping costs are determined based on the weight of the order.

• Orders weighing up to 5 kg cost €30.00 (thirty euros).
• Orders weighing from 5.1 kg to 10 kg cost €40.00 (forty euros).
• Orders weighing more than 10 kg cost €60.00 (sixty euros).

The estimated delivery time for orders shipped to the United Kingdom ranges from 8 to 15 business days from the shipment date.

4. Orders for other countries outside Europe

Shipping costs are calculated based on the destination country and the weight of the order.

This amount is always indicated in the shopping cart during checkout.

Orders shipped outside the European Union may be randomly selected for customs inspection.

In such cases, import duties and taxes are always the responsibility of the Customer, who is also responsible for the customs clearance process and the associated costs.

During holiday periods and/or in the event of stock shortages, the previously indicated delivery times shall not apply, and the User/Customer will be duly informed of specific changes through a banner displayed at the top of the website.

How?

Your items will always be transported in appropriate packaging to ensure they reach the recipient in perfect condition.

Our products are generally fragile and may suffer damage during transport. Although we are not responsible for such occurrences, we will, whenever possible, attempt to resolve such situations as quickly as possible, seeking to minimize any loss to the Customer.

Other Conditions

We reserve the right not to ship your items in the event of specific weather conditions deemed unsuitable and which may compromise the quality or presentation of the product. In such cases, we will notify you as soon as possible.

During periods of unfavorable weather conditions affecting transport, the relevant sections of the Terms and Conditions, as well as the delivery deadlines mentioned above, shall not apply. The Customer will be duly informed of specific changes through a banner displayed at the top of our website.

Some of the data provided (Name, Address, Postal Code, City, Contact Information) will be shared with the partner responsible for the transport service in order to carry out delivery of online purchases. As a rule, you will only be contacted if a delivery issue arises.

Your data will not be used for any other purpose.

For more information, please consult our “Privacy Policy”.

Order Cancellation

Without prejudice to all the conditions described above, we reserve the right to cancel an order, at no cost, whenever:

• Incorrect information has been published on the website, including pricing and discounted sales information;

• A product is out of stock;

• Authorization for payment cannot be obtained;

• There are indications of a fraudulent order.

In such cases, you will be immediately contacted by our services, and any amounts paid will be refunded.

The User/Customer expressly agrees that, in such cases, no other rights shall arise in their favor.

 

11. TRANSFER OF RISK AND OWNERSHIP OF PRODUCTS IN ONLINE PURCHASES

When the User/Customer is considered a consumer, as defined under consumer protection legislation, and whose residence is located within the European Union, the risk of loss or damage to goods shipped for delivery transfers to the consumer when the consumer or a third party designated by them, other than the carrier, acquires physical possession of the goods.

In all other situations, the risk of loss or damage to the goods transfers to the User/Customer upon delivery of the goods to the carrier.

Upon delivery, the User/Customer must verify the conformity of the goods, namely the condition of the packaging, and inform the carrier of any detected damage, noting it on the delivery slip that is signed.

If the goods show damage that is not visible at the time of delivery but results from improper transportation, the Customer must contact us within 2 (two) days, preferably in writing, at the following email address: info@adamusgin.com.

Alternatively, the Customer may contact us by phone at 231 596 314, available Monday through Friday from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m. (these hours are subject to change).

 

12. RIGHT OF WITHDRAWAL FROM THE CONTRACT

It is very important to us that you are fully satisfied with your purchase.

Accordingly, if the User/Customer is considered a consumer for the purposes of consumer protection legislation and purchases products through the online store, they are entitled to withdraw from the contract within 14 (fourteen) days, counted as follows:

• From the day on which the consumer or a third party designated by the consumer, other than the carrier, acquires physical possession of the goods, in the case of sales contracts;
• From the day on which the consumer or a third party designated by the consumer, other than the carrier, acquires physical possession of the last good, in the case of multiple goods ordered by the consumer in a single order and delivered separately;
• From the day on which the consumer or a third party designated by the consumer, other than the carrier, acquires physical possession of the last lot or item, in the case of delivery of a good consisting of multiple lots or items;
• From the day on which the consumer or a third party designated by them, other than the carrier, acquires physical possession of the first good, in the case of contracts for the periodic delivery of goods over a defined period.

If the products were purchased by a User/Customer who does not qualify as a consumer, the right provided for in this section does not apply.

If the User/Customer qualifies as a consumer, they may exercise the right of withdrawal provided that the following conditions are met:

• Presentation of the purchase invoice for the product;
• The product must be returned in the same condition in which it was sold—presenting appropriate quality and condition, without signs of use or deterioration, and properly packaged in its original packaging;

The request for withdrawal from the contract must be made by sending an unequivocal declaration of the intention to withdraw or, alternatively, by using the “Model Withdrawal Form” (attached), stating the full name and order number, and must obligatorily include photographic records of the product in order to assess its conformity.

The withdrawal from the contract may be exercised through one of the following means and addresses:

Email Address: info@adamusgin.com

Postal Mail: Destilaria Levira, Lda. | Rua de Cima, Levira 3780-174 São Lourenço do Bairro.

If the User/Customer withdraws from the contract by email, we will acknowledge receipt of the withdrawal declaration within 24 business hours.

If the User/Customer chooses to exercise the right of withdrawal by postal mail, an acknowledgment of receipt of the withdrawal declaration on a durable medium will be sent within 48 business hours.

In the event of exercising the right of withdrawal, the User/Customer shall bear, in full, the costs of returning the goods.

The User/Customer is responsible for any depreciation in the value of the purchased product(s) after delivery.

Likewise, the User/Customer shall be responsible for any defect or non-conformity in the product(s) caused by transportation, whenever this is not our responsibility.

After exercising the right of withdrawal, the refund of the amount paid by the User/Customer, including, where applicable, the costs paid for delivery at the time of purchase, will be made after validation of compliance with the return conditions, within a maximum period of 14 (fourteen) days.

For amounts paid by Credit Card or PayPal, the refund will be made using the same payment method. For amounts paid via Multibanco or MBWAY, the refund will be made by bank transfer, and the User/Customer will be asked to provide an IBAN during the refund process.

If the User/Customer wishes the refund to be made through a different method, they must, within 5 (five) days from sending the withdrawal declaration, communicate this option in writing, providing all necessary information, through one of the following means:

Email Address: info@adamusgin.com

Postal Mail: Destilaria Levira, Lda. | Rua de Cima, Levira 3780-174 São Lourenço do Bairro.

The refund may be withheld until we have received the returned goods or until the User/Customer provides proof of shipment of the goods, whichever occurs first.

The User/Customer must return the goods without undue delay and no later than 14 (fourteen) days from the day on which they informed us of the withdrawal from the contract. The deadline is deemed met if the goods are returned before the end of the 14-day period, provided that shipment by mail is feasible without deterioration of the goods and that a shipping method ensuring their quality and preservation is adopted.

The User/Customer shall bear, in full, the costs of returning the goods.

Postal Mail: Destilaria Levira, Lda. | Rua de Cima, Levira 3780-174 São Lourenço do Bairro.

The right of withdrawal does not apply, under the terms described above, to contracts for:

• The supply of alcoholic beverages whose price was agreed upon at the time of the conclusion of the sales contract, whose delivery can only occur after a period of 30 days, and whose actual value depends on market fluctuations that cannot be controlled by the trader;
• The supply of goods that, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
• The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene;
• The supply of goods made according to consumer specifications or clearly personalized;
• The supply of goods which, after delivery and by their nature, become inseparably mixed with other items;
• Any other exceptions provided for in Decree-Law No. 24/2014 of February 14, when and where applicable.

We remind you that the right of withdrawal applies only to Customers who are considered consumers, and the burden of proof thereof lies with the Customer.

 

13. CUSTOMIZED PRODUCTS

We offer the User/Customer the possibility to customize certain items duly identified in the online store under “Customized Products”.

The designs presented for customization may show variations resulting from the type of cork used in the customization process, which the Customer accepts as a possibility and which does not constitute a defect or lack of conformity.

The cork is produced from natural cork, a material which, by its nature, may present surface irregularities that can influence the customization.

We cannot be held liable, in the case of customized products, for any consequences resulting from such variations, including differences in appearance, color, shape, among others.

By using the customization service provided by us, the User/Customer acknowledges and accepts this possibility, and such variations may not be invoked as grounds for complaint, compensation, or contract termination.

The images used in the customization service may be modified or adjusted, in whole or in part, for technical reasons, without prior notice to the User/Customer, in order to adapt them to the cork customization service.

The essential characteristics of the customization will be maintained, and no such change may be invoked as a lack of conformity or defect.

In cases where an essential characteristic must be altered for production purposes, the Customer will be informed in advance, and production will depend on their consent. During this period, execution and delivery deadlines shall not be counted.

The User/Customer must validate the customized product design in advance.

To this end, the User/Customer must fill in the “Add a note to your order” field, which appears when accessing “Your Cart”, indicating the essential elements of the requested customization. For validation purposes, we will contact the Customer and will only proceed with the execution and manufacture of the product after validation.

Prior validation may extend the order processing and delivery time.

We guarantee that the image submitted by the User/Customer will be processed solely for customization purposes, in accordance with our Privacy Policy.

The User/Customer is responsible for the origin and authenticity of the image used. We cannot assume any responsibility for the violation of any copyright, related, or industrial rights, and the Customer shall be solely responsible for the upload and verification of the image used.

 

14. WARRANTY

• Warranty of Goods in Consumer Transactions

Products sold to Users/Customers who are considered consumers for the purposes of consumer protection legislation are covered by the legal framework governing the Sale of Consumer Goods and the related Guarantees, approved by Decree-Law No. 84/2021 of October 18, as currently in force.

As a general rule, conformity of the purchased goods is guaranteed for a period of three years from the date of delivery of the product(s).

However, due to the nature of the products sold, namely food and beverages, the warranty period of the supplied products may be shorter.

Where applicable, expiration dates are specifically indicated on all Adamus product packaging, and these dates constitute the periods during which conformity of the purchased goods is guaranteed.

The products sold are subject to specific storage conditions and care.

We are not responsible for any lack of conformity resulting, in particular, from incorrect storage, handling, or safekeeping of the goods.

If the purchased product shows any lack of conformity, the User/Customer must notify us in writing, indicating the order number and providing a detailed description of the defect, including photographic records.

Such notification must be made through one of the following means:

Email Address: info@adamusgin.com

Postal Mail: Destilaria Levira, Lda. | Rua de Cima, Levira 3780-174 São Lourenço do Bairro.

The costs associated with the return or collection of goods that do not conform to the contract and that are within the warranty period will be borne by us.

In the event that a lack of conformity of the goods is duly proven, the User/Customer who qualifies as a consumer is entitled to have the conformity restored, free of charge, by repair or replacement, an appropriate reduction in price, or termination of the contract.

As a rule, the consumer does not have the right to immediately terminate the sales contract and must hierarchically choose one of the other remedies.

Exceptionally, the consumer may, in cases where the lack of conformity becomes apparent within 30 days after delivery of the goods, request immediate replacement of the goods or termination of the contract, provided that the existence of a lack of conformity is effectively verified.

The repair or replacement of the product must, except in exceptional circumstances, be carried out within 30 (thirty) days after verification of the lack of conformity. The 30-day period does not include the time during which the order may be in transit after shipment.

If, following inspection and evaluation of the product(s), signs of non-conformity are identified, particularly regarding storage conditions, and such signs are attributable to intentional or negligent conduct by the User/Customer, the product(s) shall not benefit from the warranties described above.

Requests for replacement, price reduction, or contract termination must be made by email to info@adamusgin.com, detailing the full name, order number, the chosen option (replacement, repair, price reduction, or contract termination), and must obligatorily include photographic records of the product.

In the event of replacement, we will send a new product to the Customer, which will be delivered upon collection of the damaged product, at no cost to the Customer/User. At our discretion, the non-conforming product may not be collected. In such cases, after notification, the Customer may dispose of it as they see fit and shall be entirely responsible for it.

In the event of contract termination, we will schedule the collection of the product, and once the product has been delivered to our facilities, a full refund of the product amount will be processed.

For this purpose, the User/Customer must provide bank details by email so that the refund may be processed.

 

• Warranty of Goods in Civil Transactions

If the seller is obliged to guarantee the proper functioning of the sold item, the seller must repair it or replace it when replacement is necessary and the item is fungible.

Goods purchased by a User/Customer who does not qualify as a consumer are covered by a warranty of 6 (six) months.

Within this period, the User/Customer who detects a defect in the goods is obliged to notify us directly.

The notification must be made within 30 (thirty) days after the defect becomes known and within 6 (six) months after delivery of the goods.

If repair or replacement of the goods proves impossible, and only in cases where the existence of a defect is acknowledged, the User/Customer may request a reduction in price and, if such reduction is not satisfactory, termination of the contract.

 

15. EXCHANGES AND RETURNS

At our discretion, and as a commercial courtesy, we may grant the User/Customer the right to return or exchange a purchased item that shows no defect or lack of conformity.

This is a commercial and discretionary prerogative of Adamus.

This means that the User/Customer has no right to demand an exchange or return in cases where the products do not present defects or lack of conformity, as described above, and approval of any exchange or return will be decided by us on a case-by-case basis.

Accordingly, if you wish to return or exchange a product you ordered, please contact us at the following email address: info@adamusgin.com

In your communication, you must indicate the order number and provide the relevant proof, as well as submit proof of payment and justify the request for a refund.

We will analyze your request and respond within 72 business hours.

Please note that a product may only be returned if it has not been opened or damaged and is in its original packaging.

Under no circumstances will we accept requests for returns or exchanges of goods whose delivery occurred more than 30 (thirty) days prior.

In cases where a return is accepted under the terms of this section, it shall be at our discretion to grant a voucher for use on this website or, alternatively, to refund the price of the product.

In cases where we choose to refund the price, the refund will generally be made within 15 business days.

If payment was made by credit card, the refund will be processed to the same card.

If payment was made using any of the other payment methods available at the time of purchase, and refunding via the original payment method is not possible, the Customer will be asked by email to provide bank account details to which the refund amount should be transferred.

In cases where we grant a cash refund, the Customer may nevertheless choose to be refunded in the form of a voucher or discount coupon for use on our website.

We reserve the right to proceed with an exchange or refund only after receipt of the products, in perfect condition, at our facilities located at Zona Industrial de Arroteia, Pedralva 3780-177 São Lourenço do Bairro.

Under no circumstances shall we be liable for any costs associated with returning purchased products, which shall be borne entirely by the Customer.

 

16. LIABILITY

All products sold on the website https://www.adamusgin.com/ comply with Portuguese legislation.

We shall not be held liable for damages resulting from interference, interruptions, computer viruses, malfunctions, or operating system disconnections that may temporarily prevent access to, navigation of, or provision of services to the User/Customer.

Likewise, we shall not be liable where failure to fulfill our obligations is attributable to an unforeseeable or insurmountable act of a third party, or results from force majeure.

It is the sole responsibility of the User/Customer to ensure that their customer account information is accurate and up to date, through the Customer Area on our website or via our Customer Support service.

We disclaim any liability for delays or impossibility in processing orders, particularly at the time of delivery, resulting from errors, insufficiency, or inaccuracies in the data provided by the User/Customer.

The item(s) sold are described and presented on the website with the greatest possible accuracy. However, despite all our precautions, errors may occur on the website or in Adamus catalogs, for which we cannot be held liable.

Except in cases where consumer protection legislation applies, as explained above, any transaction carried out and not contested through the appropriate channels within a period of 6 (six) months shall not give rise to any claim or liability on our part.

The User/Customer is not entitled to assign, transfer, encumber, or otherwise transfer a contract or any of the rights and obligations arising therefrom for their benefit or to themselves without our prior written consent provided on a durable medium.

We (Adamus) may assign, transfer, encumber, subcontract, or otherwise transfer a contract or any of the rights and obligations arising therefrom to our benefit or in our favor at any time during the term of the contract, provided that this does not reduce the contractual or legal guarantees of the User/Customer.

Failure to exercise any right to which we (Adamus) are entitled does not constitute a waiver or limitation of such rights or actions, nor does it release the User/Customer from fulfilling their obligations, and we reserve the right to exercise such rights within the legally prescribed time limits.

 

17. FORM OF COMMUNICATIONS

In accordance with applicable legislation, by using this website the User/Customer agrees that, as a general rule, communications will be made in writing and on a durable medium.

Accordingly, as a general rule, contact with the User/Customer will be carried out via the email address provided by them.

Furthermore, whenever necessary, we will post notices to Users/Customers on this website.

Thus, the User/Customer agrees to the use of electronic means of communication and acknowledges that all contracts, notifications, information, and other communications sent electronically satisfy the legal requirement that such communications be made in writing. This condition does not affect legally recognized rights.

 

18. ALTERNATIVE CONSUMER DISPUTE RESOLUTION

In the event of a dispute, the User/Customer may resort to an Alternative Consumer Dispute Resolution Entity.

The updated lists of Alternative Dispute Resolution Entities are available for consultation at:
https://www.consumidor.gov.pt/ral-mapa-e-lista-de-entidades

If the transaction entered into between the User/Customer who qualifies as a consumer and our company was concluded through our website, the User/Customer may consult the following address to obtain additional information about the dispute resolution mechanisms available within the European Union:
https://consumer-redress.ec.europa.eu/index_en

Further information is available on the Consumer Portal at www.consumidor.pt.

 

19. APPLICABLE LAW. JURISDICTION OF THE PORTUGUESE COURTS

The use of the website, as well as the transactions, contracts, and business carried out through it, and the interpretation and application of these general terms and conditions, are governed by Portuguese law.

For the resolution of any dispute arising from the use of the website, the transactions, contracts, and business carried out through it, or the application of these general terms and conditions, the Portuguese Courts shall have exclusive jurisdiction, specifically the courts of the registered office of Destilaria Levira, Lda.

 

20. INTELLECTUAL PROPERTY

The images, photographs, models, text, files, registered trademark, and product names constitute the property of Adamus and are protected by copyright and other intellectual property laws.

The user of the website agrees not to download, display, copy, or use any content from the Adamus website for any purpose (commercial or non-commercial), in any form whatsoever, including in a manner likely to create confusion or that may denigrate or discredit our brand and/or commercial company.

The User/Customer is solely responsible for the upload or availability of any images or elements on our website, and no liability may be attributed to us regarding their origin or use. The User/Customer assumes full responsibility for the commission of any unlawful act, of whatever nature, committed by them.

 

21. CUSTOMER SUPPORT

We provide a customer support service.

This service is intended to support the Customer at any time in order to clarify any questions related to Adamus products and services.

In addition to the Electronic Complaints Book, access to which is available on our website, we also provide a complaints service for Customer use.

Our objective is maximum customer satisfaction. Accordingly, we will do everything within our reach to resolve the issues reported by the Customer as quickly as possible.

For communication purposes within the scope of customer support and complaints, the following contact methods are available:

Email: info@adamusgin.com

Postal Mail: Rua de Cima – Levira, 3780-174 São Lourenço do Bairro. Tax Identification Number (NIPC): 506150283.

Telephone: 231 596 314

We remain available to clarify any questions related to your order or to these terms and conditions.

 

22. FINAL PROVISIONS

By using this website or placing an order through it, the Customer acknowledges that they must comply with these terms and conditions and with our privacy and cookies policies.

If you do not agree with them, you should not use this website.

We appreciate the submission of feedback and suggestions to info@adamusgin.com.

All rules described in this document, generally referred to as “Terms and Conditions”, may be updated regularly and shall apply from the moment of their publication, with the exception of actions already in progress. You are therefore bound by these rules at all times whenever you use the services available on our website. It is your responsibility to periodically review them, as the conditions in force at the time of use of the website or conclusion of the contract shall be those that apply. The Terms and Conditions described herein prevail over any type of communication made via email, telephone, or any other means of contact.

If you do not agree with or accept these Terms and Conditions, you should not continue using the website or entering into a contract.

In the event of any breach of these Terms and Conditions by the Customer, we reserve the right to unilaterally terminate any existing contractual relationship.

 

23. ADAMUS AGREEMENT

These Terms and Conditions, and all information referred to herein, are based on our agreement with the Customer and relate to the sales contract entered into and any ongoing relationships maintained.

The content of these Terms and Conditions shall prevail over any other agreement entered into with the User/Customer, whether verbally or by any other means.

Any contract entered into as of December 11, 2025 shall be governed by these Terms and Conditions.

If any clause of these Terms and Conditions becomes null and void due to a legislative or regulatory amendment or by court decision, such invalidity shall not prevent the remaining Terms and Conditions from remaining in full force and effect and shall not affect their validity.

December 11, 2025

 

ANNEX
CONTRACT WITHDRAWAL FORM

• Consumer’s name (*)

• Consumer’s address (*)

To: Destilaria Levira, Lda.
Rua de Cima, Levira
3780-174 São Lourenço do Bairro

Subject: Exercise of the right of withdrawal from the contract

• I/We hereby notify (*) that I/we (*) withdraw from my/our (*) sales contract relating to the following good (*).

• Ordered on (*) / received on (*)
  
  

Consumer’s signature
(only if this form is notified on paper)

Attachments: (*)

(*) Delete or complete as applicable